Phone Systems for Our IT Clients
When we manage your IT, we can run your phones too. A cloud phone system with auto attendant, mobile app, call recording and fax, supported by the same team that runs your network. $25 per user per month, month-to-month.
Your phone system is how customers reach you. It's often their first impression of your business. If you're still running on aging hardware with limited features, it's probably costing you more than it should in maintenance, missed calls, and frustrated callers.
Cloud VoIP replaces traditional phone systems with modern, internet-based calling. You get the features of an enterprise phone system, like auto attendant, call recording, mobile apps, and fax, at a fraction of the cost and without the hardware headaches.
It's a standard, reliable phone system with no gimmicks. We handle the setup, port your numbers, train your team, and stay on as your support. Our team lives in the communities we serve, so local setup and support are available throughout our service area in Gwinnett, Barrow and Walton counties. Plans are month-to-month; see our service terms for details.
Everything You Need to Communicate
All features included at $25/user/month. No tiers, no add-ons, no surprises. (Pricing current as of 2026)
Auto Attendant
Professional call routing with custom greetings, department menus, and after-hours handling. Never miss a customer call.
Mobile App
Your business line on your smartphone. Make and receive calls, check voicemail, and stay connected from anywhere.
Call Recording
Record calls for training, compliance documentation, and quality assurance. Secure storage with easy retrieval.
Voicemail to Email
Voicemails delivered as audio files to your inbox. Listen, forward, and respond without checking the phone system.
Fax Services
Send and receive faxes without a fax machine. Fax to email, web portal, and secure delivery.
Analytics & Reports
Call volume trends, wait times, missed calls, and staff performance. Data to optimize your phone operations.
CRM Integration
Connect with your CRM or business software. Screen pops show who's calling before you pick up.
Unlimited Calling
No per-minute charges for domestic calls. Predictable monthly costs with no surprises.
Plus dozens more features:
Built for How Businesses Actually Run
The things that matter once the phones are in and your team uses them every day:
Security & Compliance
Encrypted calls, secure voicemail, and protected call recording storage. For healthcare clients, we sign a Business Associate Agreement.
After-Hours Handling
Different routing for nights, weekends, and holidays. On-call rotations, answering service forwarding, and emergency lines.
Multi-Location Support
Unified system across all your locations. Transfer calls between offices, shared directories, centralized management.
Customer Experience
Shorter hold times with callback queues. Custom greetings by department. Callers reach the right person faster.
Software Integration
Connect with your CRM and business software. Screen pops, click-to-call, and automatic call logging.
Disaster Recovery
Cloud-based means no single point of failure. Automatic failover, mobile backup, business continuity built in.
Cloud Fax Services
Plenty of businesses still depend on fax. Insurance, healthcare, government, and vendor paperwork often require it. We make it work better, without the paper jams, busy signals, and lost documents.
Go fully digital with fax to email/portal, or keep your existing fax machine and connect it to our cloud service. Either way, you get searchable archives, delivery confirmation, and encrypted delivery that meets HIPAA requirements for healthcare clients.
- Fax to email: incoming faxes as PDF attachments
- Email to fax: send faxes from any device
- Searchable archive: find any fax instantly
- Encrypted transmission and storage (HIPAA-ready)
- ATA option: keep using your existing fax machine
Fax Service Pricing
No fax machine needed. Fully digital fax via email and web portal.
Keep your existing fax machine. ATA device connects it to our cloud service.
Port your existing fax number or get a new local number. Both options include searchable archive, delivery confirmation, and encrypted delivery.
Your Old Phone System Is Costing You
Traditional PBX systems were great in their time. That time has passed.
Expensive maintenance contracts
Legacy PBX systems require costly ongoing maintenance, repairs, and eventual replacement.
Missing modern features
No mobile app, no modern fax options, no flexibility. Stuck in the past.
Difficult to scale
Adding lines or locations means expensive hardware upgrades and technician visits.
Poor disaster recovery
If your office loses power or internet, your phones go down with it.
Complicated changes
Need to update a greeting or add a user? Wait for a technician or navigate a confusing interface.
With MedTech VoIP
Switching Is Easier Than You Think
We handle the heavy lifting. Most businesses are fully switched over in 2-4 weeks with minimal disruption.
Discovery & Planning
1-2 weeksWe learn your current setup, call flows, and requirements. We design your new system and plan the transition.
Configuration
1-2 weeksWe build your phone system in the cloud: auto attendant, extensions, ring groups, voicemail, and integrations.
Hardware Setup
ConcurrentIf you need desk phones, we configure and ship them pre-programmed. Plug in and they work.
Number Porting
1-2 weeksWe transfer your existing phone numbers to the new system. Your customers dial the same numbers.
Training
1-2 hoursWe train your staff on the new system: phones, mobile app, voicemail, transfers, and admin functions.
Go Live & Support
OngoingCutover to the new system with our team standing by. Ongoing support for questions and changes.
Phones for Every Kind of Office
Offices, Shops & Field Teams
Manufacturers, home services companies, insurance agencies, and professional offices use the same core tools: an auto attendant that routes callers, ring groups for each department, and a mobile app so people in the field or working from home keep their business line.
Proven in Healthcare
We've supported medical practices for 15+ years. Our phone setups handle multi-location transfers, after-hours routing, and secure fax, with a signed BAA for healthcare clients.
See our healthcare work →Learn More About Our VoIP Solutions
Related Services
VoIP works best as part of a well-managed IT environment:
Managed IT Support
Complete IT management for your business
Cybersecurity
Protect your business from threats
Cloud Solutions
Microsoft 365 and cloud infrastructure
Web Development
Business websites that bring in leads
Marketing Services
Get found and win more customers
All IT Services
See our complete IT service offerings
Frequently Asked Questions
Will we have to change our phone numbers?
No. We port your existing numbers to the new system. Your customers, vendors, and marketing materials all keep working. The porting process typically takes 1-2 weeks and we coordinate the cutover to minimize disruption.
What internet speed do we need?
Each concurrent call uses about 100 Kbps. For a typical office with 10-20 phones, a standard business internet connection (50+ Mbps) is more than sufficient. We assess your bandwidth during planning and recommend upgrades if needed.
What happens if our internet goes down?
Calls automatically forward to mobile phones or an alternate number you specify. Voicemails are still captured and delivered to email. When internet returns, everything works normally. This is actually better than traditional phones, which just go dead.
Is the phone system secure? Can it be HIPAA compliant?
Yes. Calls are encrypted, voicemails are stored securely, and call recordings are kept in protected storage. For healthcare clients we sign a Business Associate Agreement. Compliance also depends on how you use the system, and we help you configure it correctly.
What about fax? We still need to send and receive faxes.
Managed IT clients can add fax with or without our phones. Two options: Fax to Email/Portal at $15/month (fully digital, no fax machine needed) or Traditional Fax + Cloud at $49/month (keep your existing fax machine, connect it via ATA device). Both include delivery confirmation, searchable archives, and encrypted delivery. Port your existing fax number or get a new one.
Can we keep our existing phones?
Sometimes. If you have newer SIP-compatible phones, we can often repurpose them. Older analog or proprietary phones typically need to be replaced. We'll assess your equipment during discovery and give you options.
How much does it cost?
$25 per user per month for unlimited voice, month-to-month with no contract. No tiers, no add-on fees, no surprises. Hardware (desk phones) is a separate one-time cost if you need them, typically $75-350 per phone. Or use the mobile app and softphones at no additional cost. Fax service is separate: $15/month for digital fax (email/portal) or $49/month to keep your existing fax machine (with ATA).
What if we need help after setup?
Ongoing support is included. Send us a request when you need changes, like new users, updated greetings, or modified call flows. We also provide a web portal where you can make many changes yourself if you prefer.
How long does implementation take?
Typical implementations take 2-4 weeks from kickoff to go-live. The main variable is number porting, which depends on your current carrier. We can set up a parallel system quickly if you need to move faster.
Phones Come With the Partnership
Our phone system is available to managed IT clients. Start with IT support and we'll handle your phones as part of it.