Managed IT Support in Lawrenceville, Gwinnett, Barrow & Walton
MedTech Consulting provides managed IT support for businesses in Gwinnett, Barrow and Walton counties. We monitor your systems 24/7, run a fast business-hours help desk, and come on-site when it needs hands, for $75 to $150 per user per month.
When your systems go down, work stops. When the network is slow, everything takes longer. When security updates fall behind, you're one bad email away from ransomware.
Managed IT support takes all of that off your plate. We watch your systems around the clock, fix problems before they disrupt your day, and give your staff fast, knowledgeable help when they need it. You pay a predictable monthly fee instead of surprise hourly invoices.
We're based in Lawrenceville and our team lives in the communities we serve. On-site help in Duluth, Snellville, Suwanee, Buford, Monroe, Loganville and Social Circle is a short drive. See our full service area.
What's Included in Managed IT Support
Everything a growing business needs to keep its technology running and secure.
24/7 Automated Monitoring
Monitoring tools watch your systems around the clock and alert us when something looks wrong. Many problems get fixed before anyone in the office notices.
- Server health monitoring
- Network performance tracking
- Storage capacity alerts
- Backup success checks
- Security event alerts
Help Desk Support
When your staff needs help, they reach a real person who knows your setup. No phone trees, no overseas call center, no waiting days for an answer.
- Monday to Friday, 8 to 5
- Remote troubleshooting
- On-site support when needed
- Critical issues handled first
- Staff how-to help
Patch Management
Out-of-date software is one of the easiest ways in for attackers. We keep every machine updated on a schedule so nothing slips.
- Operating system updates
- Application patches
- Security updates
- Firmware updates
- Scheduled maintenance windows
Vendor Coordination
Sitting on hold with your internet provider or software vendor is not a good use of your time. We make those calls and push the issue to a fix.
- Internet provider troubleshooting
- Line-of-business software vendors
- Hardware warranty claims
- Software licensing
- Third-party integrations
Network Management
Your network carries everything your business does. We keep it fast, reliable, and secure, from the firewall to the Wi-Fi.
- Firewall management
- Switch and router configuration
- Wi-Fi coverage and tuning
- VPN setup and support
- Network documentation
Hardware Lifecycle Planning
Computers and servers wear out. We plan replacements ahead of time so you spread the cost and avoid emergency purchases.
- Asset inventory tracking
- End-of-life planning
- Replacement budgeting
- Hardware purchasing
- Secure disposal
Remote or hybrid team? We also manage fully remote companies on Microsoft 365 and Intune. See Microsoft 365 and cloud services →
Why Local Businesses Choose Managed IT
The benefits go well beyond fixing computers.
Predictable Monthly Cost
One per-user monthly fee covers your support. No surprise invoices and no hourly billing for covered work.
Fewer Disruptions
Monitoring catches problems early. Your team spends less time fighting technology and more time doing their jobs.
Fast Response
During business hours, critical issues go to the front of the line. Most problems are fixed remotely the same day.
Local On-Site Help
Our team lives in the communities we serve. When something needs hands, we drive over instead of opening another ticket.
A Real Technology Partner
We don't just fix problems. We help you plan purchases, upgrades, and projects so technology supports where your business is going.
Your Office Manager Gets Their Day Back
Whoever has been the accidental IT person can stop. We take technology off their plate.
Break-Fix vs. Managed IT: What's the Difference?
"Break-fix" means you call someone when something breaks and they bill you by the hour. Managed IT means someone is responsible for keeping it from breaking in the first place.
| Aspect | Break-Fix | Managed IT |
|---|---|---|
| Response Time | Hours to days | Fast, with critical issues handled first |
| Approach | Reactive (fix when broken) | Proactive (prevent problems) |
| Cost Structure | Unpredictable hourly billing | Fixed monthly fee per user |
| Monitoring | None | 24/7 automated monitoring |
| Security Updates | When someone asks | Automated and scheduled |
| Planning | Not included | Regular technology reviews |
| Vendor Management | You handle it | We coordinate |
| Documentation | Often missing | Maintained and updated |
How Our Support Works
When you need help, getting it should be simple.
You Reach Out
Email the help desk or submit a ticket. Your request goes straight to our team.
We Respond Quickly
A technician picks it up. Critical issues go to the front of the line during business hours.
We Diagnose & Fix
Most issues are fixed remotely. If it needs hands, we come on-site.
We Follow Up
We confirm it's fixed and document what happened for next time.
Related IT Services
Managed support works best as part of a complete IT plan.
Cybersecurity
Managed support keeps your systems running. Cybersecurity keeps them protected. Most clients need both.
Learn about Cybersecurity →Microsoft 365 & Cloud
Email, file sharing, backups, and Intune device management for office, hybrid, and fully remote teams.
Learn about Cloud Solutions →Business Phone Systems
Managed IT clients can add our cloud phone system for $25 per user per month. One team for your phones, internet, and network.
Learn about Phone Systems →Healthcare clients: we've worked in HIPAA-regulated medical practices for 15+ years. See how we work with practices →
Frequently Asked Questions
How much does managed IT support cost?
Most businesses pay between $75 and $150 per user per month. Where you land in that range depends on how many people and devices we support, what systems you run, and how much security and compliance work you need. We give you a fixed monthly quote after we look at your setup, so there is no hourly billing for covered support.
What's included in managed IT support?
Managed IT support includes 24/7 automated monitoring, a business-hours help desk, on-site support, patch management, network management, vendor coordination, and hardware lifecycle planning. Large projects like office moves or new system rollouts and hardware purchases are quoted separately.
Do you offer managed IT support in Walton County?
Yes. Our team lives in the communities we serve, and we support businesses in Monroe, Loganville, Social Circle, Lawrenceville, Duluth, Snellville, Suwanee, Buford and across Barrow County, including Winder and Bethlehem. For urgent issues in our service area we can typically be on-site the same day.
Do you offer managed IT support in Barrow County?
Yes. We support businesses in Winder, Bethlehem, Auburn, Statham and across Barrow County, a short drive from Lawrenceville on Highway 316. For urgent issues we can typically be on-site the same day.
What happens if something breaks after hours?
Our help desk is staffed Monday through Friday, 8 to 5. Automated monitoring runs 24/7 and alerts us to problems like a failed server, backup, or firewall, so many issues are caught before your team arrives in the morning. Critical issues are handled as soon as possible, and other after-hours requests are handled the next business day.
How is managed IT different from hiring an IT person?
One in-house IT person costs a full salary plus benefits, can only be in one place at a time, and is out when they take vacation or get sick. Managed IT gives you a team with monitoring tools, security experience, and on-site coverage for a predictable monthly fee. If you already have an IT person, we can work alongside them in a co-managed setup.
Can we add business phones to our managed IT plan?
Yes. Our cloud phone system is available to managed IT clients for $25 per user per month. Phones, internet, and network are then supported by the same team, so you never get stuck between a phone vendor and an IT vendor blaming each other.
Ready to Stop Worrying About IT?
Get a free assessment of your current technology. We'll show you the gaps, the risks, and what to fix first. No obligation.