IT Support for Manufacturers & Distributors
MedTech Consulting provides managed IT support and cybersecurity for manufacturers and distributors in Gwinnett, Barrow and Walton counties, Georgia. We support the office and the plant floor with one local team.
Most IT companies are built around offices. A plant is different: equipment that has to run on a schedule, PCs bolted to machines that can't be updated, Wi-Fi that has to reach the back of a warehouse, and a production line that stops if the network does.
We support manufacturers and distributors along the I-85, GA-316 and US-78 corridors, from machine shops and fabricators to packaging and distribution operations. The front office and the floor get the same team, and someone who can be on-site when hands are needed.
Where Manufacturing IT Usually Breaks
Machines tied to old Windows
CNC controllers, test stations and label printers often run on PCs stuck on an old operating system because the machine vendor never updated the software. They can't be patched, and they're usually on the same network as everything else.
Wi-Fi that dies in the back
Steel racking, concrete and large open floors defeat office-grade Wi-Fi. Scanners drop, tablets lose their connection and people walk back to the office to look things up.
Downtime costs real money
When the ERP, shipping software or file server goes down, trucks don't load and lines wait. Many plants have no tested plan for getting that system back.
Customers asking security questions
Larger customers now send security questionnaires before they'll sign or renew. Questions about multi-factor login, backups and access control need honest yes answers.
What We Do About It
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Separate the floor from the office
We put machine PCs, cameras and equipment on their own network segment so an old, unpatchable PC can't be used as a path into accounting or email.
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Wireless planned for the building
We plan access points for the actual floor, racking and dock doors, then check coverage where scanners and tablets are used.
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Backups you've actually tested
Business systems are backed up offsite and test-restored, so you know how long recovery takes before you need it.
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Security that answers the questionnaire
Multi-factor login, managed devices, email protection and documented access control, so you can answer customer and insurer questions with confidence.
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Shift-friendly support
Our help desk runs Monday to Friday, 8 to 5, and our monitoring runs around the clock. After-hours alerts reach our team, and critical issues are handled as quickly as we can.
Services Manufacturers Use Most
Managed IT Support
Help desk, monitoring, patching and on-site visits for the office and the floor.
Cybersecurity
Network separation, multi-factor login, email protection and staff training.
Microsoft 365 & Cloud
Email, file sharing and managed laptops, moved off the closet server.
Websites
A site that shows buyers and distributors your capabilities, from $2,500.
We work on-site and remotely across Gwinnett, Barrow and Walton counties. See all industries we serve.
Manufacturing IT Questions
Do you support plant-floor computers, or just the office?
Both. We support the office PCs, servers and network, and the computers on the floor. For machine PCs we can't update, we isolate them on their own network and monitor them instead.
Can you work with our machine vendors and ERP provider?
Yes. We coordinate with your equipment vendors and software providers, open tickets on your behalf and make sure changes on our side don't break their systems.
Do you offer 24/7 support for manufacturers running multiple shifts?
Our monitoring runs 24/7, and alerts reach our team after hours. The help desk runs Monday to Friday, 8 to 5. After-hours work is best effort: critical issues are handled as quickly as we can, but we don't promise a guaranteed after-hours response time.
How much does managed IT cost for a manufacturer?
Most businesses pay between $75 and $150 per user per month, depending on services and support level. Plants with many shared floor PCs are quoted on the setup rather than strictly per person. We give you a fixed quote after a walk-through.
Can you help us answer a customer's security questionnaire?
Yes. We'll go through it with you, tell you honestly where you stand, and close the gaps that matter most, usually multi-factor login, backups, device management and access control.
One Tech Partner for Your Business
Tell us what you're working with. We'll come take a look and tell you honestly what we'd do.
Schedule a Consult