Frequently Asked Questions

Local businesses of all sizes that want one technology partner. Today that includes manufacturers, professional services firms, insurance agencies, home services companies, foster care agencies, sanitation companies and medical practices. We have supported medical practices for more than 15 years, with specialty depth in nephrology and eye care.

We're based in Lawrenceville, and our team lives in the communities we serve. On-site work covers Gwinnett, Barrow and Walton counties. Help desk, websites, marketing and AI work remotely, so we also support remote teams and clients outside Georgia.

We're small and local enough to know you by name, and experienced enough to handle demanding environments like healthcare. IT, websites, marketing and AI come from one team. When you reach out, you get a real person who knows your business, not a ticket queue.

We offer flexible arrangements. While we recommend managed service agreements for the best support experience, we don't lock you into lengthy contracts. We earn your business month after month.

No. We do SEO, Google Ads, content and social media for local businesses of all kinds. Healthcare is where we built our discipline: health content and ads face some of Google's strictest rules, and we've worked within them for more than 15 years, with specialty depth in nephrology and eye care.

SEO is a long-term investment. Most businesses start to see meaningful movement in 3 to 6 months, and results compound from there. We send monthly reports so you can see what's changing and why.

Yes. For a local business, your Google Business Profile is often the first thing a customer sees. We handle setup, categories, service areas, photos, posts, and review responses.

We do both. SEO builds visibility that lasts, while Google Ads brings in traffic right away for the services you want to sell. Many businesses use both: ads for immediate leads, SEO for steady growth.

Yes. We set up a simple process that asks happy customers for a review at the right moment, and we help you monitor and respond to reviews. Recent, specific reviews help your local rankings and build trust with people comparing you to competitors.

AI is good at repetitive, rule-based work that eats up staff time: re-keying details from emails into other systems, sorting and routing documents, drafting routine replies, and following up on leads that come in after hours. We start by finding the tasks where it will actually save time, not by selling a tool.

It depends on the setup. Free consumer AI tools may keep or train on what you paste into them, so they aren't appropriate for customer, financial or health data. We use business-grade tools with proper data agreements, access controls and logging. For healthcare clients, we only use vendors that will sign a Business Associate Agreement.

No, and that's not the goal. AI takes over the tedious tasks so your team can spend time on work that needs judgment and a human touch. The businesses we work with use AI to make their existing team more effective, not smaller.

It depends on scope. Simple automations are a smaller project, and custom AI work typically starts in the low-to-mid four figures. We give you clear pricing after an assessment, before any work begins.

For general tasks, often yes, as long as nothing sensitive goes into them. Customer records, financial details, passwords and health information should stay out of free consumer tools. We can help you set a simple AI-use policy and set up business-grade tools where they make sense.

A typical business website takes 6 to 12 weeks from kickoff to launch. Sites with custom functionality can take longer. We give you a realistic timeline during discovery.

Websites start at $2,500, and the final price depends on the number of pages and any custom features. Hosting starts at $100 per month. You get a clear quote before any work begins.

Yes. Our managed hosting includes SSL, backups, security monitoring and performance tuning. We handle the technical details so your site stays fast and secure.

Usually, yes. We can update content, refresh the design, add features or speed up most existing sites. If your current platform is holding you back, we'll tell you honestly whether a rebuild makes more sense.

Yes. We build to WCAG accessibility guidelines so people with disabilities can use your site. It's the right thing to do, and it also lowers your risk of ADA demand letters, which have become common for small business websites.

Yes. You own your website, your content and your domain. We don't hold your site hostage. If you ever decide to move on, we'll help with the transition.

Our cloud phone system is available to our managed IT clients for $25 per user per month, so your phones and your network are supported by the same team. If you're an existing phone customer, nothing changes for you.

VoIP (Voice over Internet Protocol) routes calls over your internet connection instead of traditional phone lines. That usually means lower costs, more features, and the flexibility to take your business line anywhere through a mobile app.

Most business internet connections handle VoIP without issues. Because we also manage your network, we check bandwidth and call quality before installation and fix any problems on our side.

Yes. We port your existing numbers to the new system, so your customers and contacts don't need to update anything.

Managed IT includes 24/7 automated monitoring, a business-hours help desk, on-site support, patch management, security updates, backup monitoring, vendor coordination and hardware lifecycle planning. Managed IT runs $75 to $150 per user per month depending on what's covered. We handle the day-to-day so you can focus on running your business.

Yes. Most issues get fixed remotely, but our team lives in the communities we serve, so we come on-site when a problem needs hands. For urgent issues in our service area we can typically be on-site the same day.

Yes. We've spent 15+ years supporting medical practices and work in HIPAA environments every day. For healthcare clients we sign Business Associate Agreements, run risk assessments and keep documentation current. We also help businesses answer cyber insurance questionnaires and bring the same discipline to any company that handles sensitive data.

Yes. We support Microsoft 365, Intune, line-of-business software and industry systems like EHRs. We'll assess your current environment, support what you have, and recommend improvements only where they make sense.

Our help desk is staffed Monday through Friday, 8 to 5. Automated monitoring runs 24/7 and alerts us to problems like a failed server, backup or firewall, so many issues are caught before your team arrives in the morning. Requests sent after hours are handled first thing the next business day.