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PracticeChat: 24/7 AI Chatbot for Your Medical Practice

Your patients have questions at 9 PM on a Tuesday. Your front desk closed at 5. PracticeChat answers instantly — trained on your practice data, available around the clock, and designed to never touch PHI.

Get PracticeChat for Your Practice Visit practicechat.io

How PracticeChat Works

From setup to live conversations, PracticeChat is designed to be simple for your practice and helpful for your patients.

1

We Learn Your Practice

We gather your hours, locations, insurance plans, services, provider bios, and office policies — the same information you'd give a new hire.

2

We Train the Chatbot

PracticeChat is configured and trained on your specific practice data. It learns to answer questions the way your front desk would — accurately and consistently.

3

Embed on Your Website

A small code snippet adds PracticeChat to your existing website. No redesign needed. It works with any website platform and appears as a chat widget.

4

Patients Get Instant Answers

Visitors ask questions in plain language and get accurate, practice-specific answers instantly — 24 hours a day, 7 days a week, including holidays.

What PracticeChat Can Answer

PracticeChat handles the questions your front desk answers dozens of times a day — freeing them to focus on patients who need human attention.

  • Office hours and locations — "What time do you open on Saturday?"
  • Insurance accepted — "Do you take Blue Cross Blue Shield?"
  • Services and procedures — "Do you offer kidney biopsies?"
  • Provider bios and specialties — "Tell me about Dr. Smith."
  • Appointment preparation — "What should I bring to my first visit?"
  • Office policies — "What's your cancellation policy?"
  • Directions and parking — "Where do I park at your Midtown office?"

PracticeChat

Online now

Hi! How can I help you today?

What insurance do you accept?

We accept most major insurance plans including Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and Medicare. Would you like to know about a specific plan?

Do you take Humana?

Yes, we accept Humana PPO and HMO plans. Would you like information about scheduling an appointment?

What PracticeChat Does NOT Do

This is just as important as what it does. PracticeChat is deliberately limited in scope to protect your practice and your patients.

No PHI. By Design.

PracticeChat does not collect, store, or process Protected Health Information. This is not a limitation we're working around — it's a deliberate architectural decision that eliminates an entire category of compliance risk for your practice.

No Medical Advice

PracticeChat never diagnoses conditions or recommends treatments. It provides practice information and educational content only.

No Patient Records

PracticeChat does not access, store, or display patient records, lab results, or any personal health data.

No Appointment Scheduling

PracticeChat does not book or modify appointments. It can direct patients to your scheduling system or phone number.

Need AI that handles more? For workflow automation, document processing, or AI solutions that do work with PHI under proper HIPAA controls, see our full AI services.

Why Practices Use PracticeChat

PracticeChat solves real problems for medical practices. Here's what it delivers.

Reduce Front Desk Call Volume

When patients can get answers to routine questions online, they don't need to call. Your front desk handles fewer repetitive calls and can focus on patients who need them.

Available 24/7/365

Patients have questions at night, on weekends, and on holidays. PracticeChat is always available — no hold times, no voicemail, no waiting until Monday.

Trained on Your Practice

This is not a generic chatbot. PracticeChat is trained on your specific hours, providers, services, insurance plans, and policies. It answers like your front desk would.

HIPAA-Safe by Design

Because PracticeChat never collects or processes PHI, it eliminates an entire layer of compliance complexity. Practice information only — by design, not by workaround.

Built by MedTech Consulting

PracticeChat isn't a third-party tool we resell. We built it. That means when you have a question, a request, or an issue, you're talking to the team that designed and engineered the platform.

With over 25 years of healthcare IT experience, we understand the unique needs and compliance requirements of medical practices. PracticeChat reflects that understanding in every design decision.

Direct access to the team that built the platform
Healthcare-first design with HIPAA compliance baked in
Ongoing updates and optimization included
Part of a full suite of AI services for healthcare

Also Built by MedTech

NephroAssist

Purpose-built AI platform for nephrology practices. Four modules: PatientAssist, StaffAssist, FaxAssist, and VoiceAssist.

nephroassist.com →

We don't just talk about AI. We ship it.

Frequently Asked Questions

Does PracticeChat handle Protected Health Information (PHI)?
No. PracticeChat does not collect, store, or process PHI. It is designed from the ground up to provide practice information only — hours, insurance, procedures, providers, and policies. Patients never enter personal health data into the chatbot. This no-PHI-by-design approach eliminates an entire category of compliance risk.
What kind of questions can PracticeChat answer?
PracticeChat answers the same routine questions your front desk handles dozens of times a day: office hours and locations, insurance plans accepted, procedures and services offered, provider bios and specialties, appointment preparation instructions, office policies like cancellation and billing, and directions or parking information. If a patient asks something outside its training, PracticeChat directs them to call your office.
How is PracticeChat trained on my practice?
We train PracticeChat on your specific practice information — the same details you'd give a new front desk employee. This includes your hours, locations, provider bios, services, insurance plans, policies, and FAQs. We gather this information during onboarding and configure the chatbot to answer accurately. Updates are easy to make as your practice information changes.
How does PracticeChat get added to my website?
PracticeChat embeds on your existing website with a small code snippet — similar to adding Google Analytics. It appears as a chat widget on your pages. No website redesign is needed, and it works with any website platform. We handle the technical setup for you.
What happens when a patient asks something PracticeChat can't answer?
PracticeChat knows its limits. When a question falls outside its training data — like a specific medical question or a complex billing issue — it politely lets the patient know and directs them to call your office. It never guesses or makes up answers. This is a feature, not a limitation.
How much does PracticeChat cost?
PracticeChat pricing depends on practice size and configuration. Contact us for current pricing. We offer straightforward monthly plans with no long-term contracts required.

Ready to Give Your Patients Instant Answers?

Let's set up PracticeChat for your practice. We'll train it on your data, embed it on your site, and your patients will have 24/7 access to the information they need.

Get Started with PracticeChat Visit practicechat.io